Frequently Asked Questions
Find answers to common questions about our services, compliance requirements, and working with property managers.
General Questions
Q:What areas do you service?
A: We service all of Greater Melbourne and Victoria. Our team travels to properties across the state to ensure rental compliance and maintenance needs are met promptly.
Q:Are you licensed and insured?
A: Yes, we are fully licensed and insured. We hold public liability insurance ($20M), professional indemnity insurance ($10M), and workers compensation insurance. All our electricians hold current Victorian electrical licenses.
Q:How quickly can you schedule a service?
A: We offer fast turnaround times and can often accommodate same-day or next-day appointments. For emergency services, we're available 24/7 with rapid response times.
Q:Do you offer volume discounts for property management agencies?
A: Yes! We offer tiered volume discounts ranging from 5% to 15% off for agencies managing multiple properties. Contact us to discuss a customized pricing package.
Compliance & Safety
Q:How often do gas and electrical safety checks need to be done?
A: In Victoria, gas and electrical safety checks must be conducted every 2 years for rental properties. We provide reminder services to help you stay on top of compliance deadlines.
Q:What happens if a property fails an inspection?
A: If any issues are identified during an inspection, we provide a detailed report with recommended repairs. Our team can complete necessary repairs immediately or schedule follow-up work, then re-inspect and issue compliance certificates.
Q:Do you handle the VEU rebate paperwork?
A: Yes, we handle all Victorian Energy Upgrades (VEU) program paperwork and rebate applications. We ensure your installations meet program requirements and maximize your rebate eligibility.
Q:Can you integrate with our property management software?
A: Yes, we can integrate with major property management platforms including PropertyMe, PropertyTree, Console, and others. We provide digital reports and invoices compatible with your system.
Service & Pricing
Q:Do you offer emergency services?
A: Yes, we provide 24/7 emergency response for urgent plumbing and electrical issues. Emergency services include burst pipes, gas leaks, power failures, and other critical problems that can't wait.
Q:How do you handle tenant coordination?
A: We work directly with tenants to schedule appointments at convenient times. We're respectful of tenant privacy and property access requirements, and provide clear communication throughout the process.
Q:What payment methods do you accept?
A: We accept all major credit cards, bank transfers, and offer account terms for established property management agencies. Invoices are provided digitally with detailed breakdowns of all work completed.
Q:Is there a warranty on your work?
A: Yes, all our work comes with comprehensive warranties. Installation warranties vary by service and manufacturer, typically ranging from 1 to 10 years. We also guarantee all workmanship.
Still have questions?
Can't find the answer you're looking for? Our team is here to help. Contact us directly and we'll be happy to assist you.
Ready to Ensure Your Properties Are Compliant?
Join the property managers who trust us for reliable, professional service across Victoria.